Refund policy

Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

 • The item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging.

• Opened items or those with damaged packaging are generally not eligible for a return, as we cannot resell these products. However, if you still wish to return an opened item, you may do so with a 50% restocking fee.

• You will need to provide the receipt or proof of purchase.

To start a return, please contact us at john.h@precisionimpactgolf.com.au.

Please note that returns must be sent to the following address:

Parcel Collect 10187 85597

Shop 164a G 10-14 Market Lane

ROUSE HILL NSW 2155

If your return is accepted, we’ll send you a return shipping label along with instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

For any questions regarding returns, feel free to contact us at john.h@precisionimpactgolf.com.au.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will evaluate the issue and work to resolve it as quickly as possible.

Exceptions / Non-returnable Items

We do not accept returns for the following:

 • Opened or damaged products, except when returned with a 50% restocking fee.

• Perishable goods (such as food, flowers, or plants).

• Custom products (such as special orders or personalized items).

• Personal care goods (such as beauty products).

• Hazardous materials, flammable liquids, or gases.

• Sale items or gift cards.

If you have questions or concerns about a specific item, please contact us.

Exchanges

The fastest way to ensure you receive what you need is to return the item you have (if eligible), and once the return is accepted, make a separate purchase for the new item.

Refunds

Once we’ve received and inspected your return, we will notify you whether the refund has been approved. If approved, you’ll be refunded to your original payment method within 10 business days, less any applicable restocking fees (if the product was opened).

Please note it may take additional time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since your return was approved, please contact us at john.h@precisionimpactgolf.com.au.